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Case study

First European Logistics Ltd

We were on-site integrating a new CRM system so it connects seamlessly with First European Logistics’ hosted phone setup, helping create a joined-up workflow for a busy team.

  • CRM integration
  • Hosted phone setup
  • On-site support
  • 2+ years as a client
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SJD Consultancy on-site with First European Logistics during CRM integration
On-site CRM integration with hosted telephony
Client: First European Logistics Ltd Partnership: Around 2 years

The situation

  • First European Logistics moved to SJD after poor service from a previous provider.
  • They wanted a telecom partner that is responsive, clear, and hands-on when needed.
  • With a new CRM being introduced, the priority was a smooth connection to their hosted phone setup.

What we did

  • Worked on-site with the team during CRM implementation.
  • Integrated the CRM so it connects cleanly with the hosted phone system.
  • Checked and validated the setup so it is practical for day-to-day use.
“The goal was to make the new CRM and the phone setup work as one, so the team can handle calls and customer info without friction.” On-site support, SJD Consultancy
Office team member on the phone at First European Logistics

The outcome

  • A smoother link between calls and customer workflows.
  • Less manual admin and easier day-to-day handling of enquiries.
  • A setup that supports a fast-paced logistics environment.

Why it matters

In logistics, small delays add up. Joined-up systems help teams stay organised, respond quicker, and keep customers informed.